ALL YOU NEED TO KNOW ABOUT THE PREMIÉRE HOTEL

WHAT ARE THE HOTEL'S CHECK-IN/CHECK-OUT TIMES?

- Check-in is available from 3:00 PM.

- Check-out is by 11:00 AM.

- The cost for an early check-in between 10:00 AM and 3:00 PM is €40.00.

- The cost for a late check-out beyond 11:00 AM is €80.00 and is subject to availability. For more information, call +39 049667755.

IS AN ID REQUIRED AT CHECK-IN?

Yes. An ID is required at check-in and must match the name on the reservation. All forms of identification valid under Italian law are accepted. Reservations cannot be modified at check-in without providing an ID from the person who made the booking.

WHAT ARE THE RECEPTION HOURS?

The reception is open 24 hours a day with staff always available.

CAN I LEAVE MY LUGGAGE AT THE RECEPTION IF I ARRIVE BEFORE CHECK-IN?

Yes, we can store your luggage if you arrive at the hotel before 3:00 PM; this service is free of charge.

WHERE IS HOTEL PREMIÈRE LOCATED?

Hotel Première is located at Via Marzia 73, Abano Terme, Padua (Italy), a few steps from the center. We are also 50 minutes from Venice Marco Polo Airport (VCE), 60 minutes from Treviso Airport (TSF), 60 minutes from Bologna Airport (BLQ), and 90 minutes from Verona Airport (VRN)..Link Google Maps

HOW DO I MAKE A RESERVATION?

To make a reservation, you can do so directly on our website [here], by calling our reservations office at +39 049667755, or via email at Premiere@premiereabano.it.

I'M BOOKING FOR SOMEONE ELSE, HOW CAN I PAY FOR THEIR STAY?

If the booking was made directly on our website and you wish to pay in advance, please contact our reservations office to receive a payment link. You can also call us at +39 049667755.

HOW CAN I BOOK USING A VOUCHER?

PTo book using a gift card or voucher, please have the voucher number ready and contact our reservations office at +39 049667755. You can also proceed via email by sending your request to Premiere@premiereabano.it, specifying your request and the voucher number.

DO YOU HAVE PARKING AVAILABLE AT THE HOTEL?

The hotel has a video-monitored parking lot with several covered parking spots. The service is free of charge. The hotel does not have a garage.

ARE THERE ELECTRIC CHARGING STATIONS IN THE HOTEL?

Yes. The hotel has several charging stations for electric vehicles. The sockets are compatible with major brands like Tesla, Mercedes, and Audi. The cost of the service is €50.00.

IS THERE WIFI IN THE HOTEL?

Yes, wifi is free of charge for all the guests and it's available in all the rooms and throughout of the hotel.

DO YOU ACCEPT CHILDREN?

Yes. We accept children of all ages and provide dedicated services.

WHAT IS INCLUDED IN THE ROOM?

The room includes a spa kit with a bathrobe, towels, and soft slippers. Additionally, there is a complimentary bottle of Panna water, chocolates, Acqua di Parma amenities in the bathroom, and a range of personal care items.

IS A CREDIT CARD REQUIRED TO MAKE A RESERVATION?

Yes, we require a credit or debit card for all reservations to guarantee the room until the arrival date. A deposit of 30% of the stay will be charged as a confirmation deposit. If you cancel your reservation outside our cancellation policy, the deposit will be retained.

WHAT IS THE HOTEL'S CANCELLATION POLICY?

We require 48 hours' notice to cancel a room without any charges. If the reservation is canceled outside our cancellation policy, the confirmation deposit will be charged. This applies to reservations made directly on the hotel's website or by phone/email. Our holiday season cancellation policy is 7 days.

HOW CAN I BOOK FOR AN EVENT OR A LARGE GROUP? (BACHELORETTE PARTY, BACHELOR PARTY, MICE EVENT, ETC.)

Group bookings may have different rates and booking requirements. To request availability and a quote for your event or for more information, contact us at +39 049667755 or email Premiere@premiereabano.it.

DOES HOTEL PREMIÈRE ACCEPT PETS?

We accept pets with a supplement of €15.00 per day.

IS THE HOTEL ACCESSIBLE FOR DISABLED GUESTS?

The hotel is fully accessible for wheelchairs and walkers. Many rooms with accessible bathrooms and specially designed areas are available. To book this type of room, please call our reservations at +39 049667755 or email Premiere@premiereabano.it.

WHAT IF I FORGET AN ITEM?

Please contact the reception at +39 049667755 or email Premiere@premiereabano.it, and we will check for your lost item. Lost items will be kept for 90 days as per legal guidelines. If you wish to receive the forgotten item, shipping costs will be at the guest's expense.

HOW CAN I MAKE A SPECIAL REQUEST FOR MY STAY?

For special requests, such as a travel cot, a wheelchair-accessible room, or any other request, please email Premiere@premiereabano.it. We cannot guarantee your request, but we will do our best to accommodate you when possible. If you have specific needs or questions about your request, call the hotel directly at +39 049667755.

WOULD YOU LIKE SOMETHING EXTRA?

If you would like to upgrade to a superior room or celebrate a special occasion on arrival with a bottle of wine, prosecco, or chocolates, contact our hotel at +39 049667755 or email Premiere@premiereabano.it to arrange. We cannot guarantee your request, but we will do our best to accommodate you when possible. Advance payment is required via the secure payment link.

WHAT RESTAURANTS ARE AVAILABLE?

Hotel Première offers guests a culinary experience with locally sourced and carefully selected products. There are three restaurants in the hotel; Illuminèe Restaurant, Le Jardine Restaurant, and Bistrot Restaurant.

WHAT ARE THE BREAKFAST/LUNCH/DINNER TIMES?

- Breakfast at Le Jardine Hall: 7:00 AM - 10:30 AM every day.

- Lunch/Dinner at Illuminèe Hall: 12:30 PM – 1:45 PM | 7:30 PM – 8:45 PM every day.

- Lunch/Dinner at Bistrot: 11:30 AM – 9:30 PM every day.

- Pool Bar: 11:30 AM – 7:30 PM every day during the opening period.

IS A SPECIAL DRESS CODE REQUIRED TO ACCESS THE RESTAURANTS?

To access the Illuminée Restaurant, formal attire is required with long pants for men and classic attire for women. No special dress code is required for the Bistrot Restaurant or Le Jardine Hall.

DO YOU OFFER LAUNDRY SERVICE?

Yes, we offer laundry service. Hotel guests can use the laundry service by contacting the reception. The service incurs an additional cost.

HOW MUCH DOES LUNCH OR DINNER WITH A COMPLETE MENU COST IN THE MAIN HALL?

€55.00 per person and includes a buffet of appetizers, a selection of 5 first courses and 5 second courses, and a dessert buffet. The menu varies daily, using seasonal products.

HOW CAN I REQUEST A COPY OF MY INVOICE?

To obtain a copy of the invoice, send an email to reservations at Premiere@premiereabano.it.

IS ACCESS TO THE WELLNESS AREA INCLUDED IN THE RATE?

Yes. Access to the entire wellness area, pools, gyms, and gardens is included in the rate.

HOW MANY POOLS ARE THERE?

Hotel Première has 4 thermal water pools: 1 indoor pool, 1 indoor/outdoor pool, and 2 outdoor pools. The water temperature ranges from 30 to 35 degrees Celsius.

WHAT SERVICES ARE THERE IN THE WELLNESS AREA?

The wellness area includes: Finnish sauna, snow cave, thalasso sauna, soft sauna, Turkish bath, Kneipp path, emotional showers, chromotherapy, ice waterfall, infrared sauna, and two detox corners.

ARE THERE GYMS?

Yes. There is a gym with equipment and a gym for free body exercises.

CAN MUD THERAPIES BE DONE?

Yes. Hotel Première is affiliated with the national ASL system. Balneotherapy is performed on-site with certified mud rich in beneficial properties.

CAN INHALATION TREATMENTS BE DONE?

Yes. Hotel Première is affiliated with the national ASL system. Inhalation treatments use the thermal water of Abano Terme, famous for its therapeutic properties.

IS IT POSSIBLE TO ACCESS FOR JUST ONE DAY?

Yes. It is possible to access for the day with two options. The first option of a spa day includes entry from 10:00 AM to 9:00 PM with a supporting room at a rate of €90.00 per person. The second option includes afternoon entry with a supporting room from 4:00 PM to 9:00 PM at a rate of €60.00. The spa day is subject to availability. Therefore, a reservation is required by calling +39 049667755 or via email at Premiere@premiereabano.it.

ARE THERE TV CHANNELS IN MY LANGUAGE?

The hotel has IPTV allowing you to watch foreign channels from major international broadcasters.

IS A SWIM CAP REQUIRED?

Yes, a swim cap is required to access the pools.